STAFF HIGHLIGHTS
"I just wanted to give a shout-out to Jason
Nguyen and Manny Villarreal, both Data Techs for
SDUSD. They swapped out some faulty phones for us and they had fantastic
customer service. Kudos to some great hires!"- John
Aguilar - Principal of Normal Heights Elementary
"I wanted to take a moment to tell you about the
wonderful effort that Armando Marin gave today trying to
fix our new copier fax issue...He went above and beyond and I really appreciate
it."- Becky Cisneros - Due Process Hearings and
Mediation
"I want to express my sincere gratitude for the
support that we received from Manny Villarreal yesterday!!
What an impressive person! He was able to help us with the multiple
issues that we were experiencing, and he did it with such a positive
attitude. Everyone in the front office at Valencia Park says a huge THANK
YOU!!."- Lori Moore - Principal of Valencia Park Elementary School.
"I just wanted to reach out to let you know how
amazingly helpful Jason Nguyen has been with a tech issue I
have been having. He has really gone above and beyond to help solve my issue.
You are so lucky to have someone like him on your team! He's awesome!"
- Dana Dale - English Teacher - Hoover High School
"I wanted to give some kudos
to Armando Marin, the tech who came to our site for Ticket 401129.
He was able to quickly identify the problem, he clearly communicated the issue
with the site tech. kudos to Armando for his competency, communication and
customer service." Steve Durham - Site Tech - Clairemont High
School
"I was reaching out to you because I wanted to
mention that one of your employees, Manuel Villarreal, he has been
a great help to the Signal Shop. While Andrew Nguyen was off work, he stepped
up greatly. We ran into an issue a couple weeks back with one of our comm
servers for access control and he was able to help me get all of the access
control panels associated with the comm server back online within a few days.
He was able to help me out with locations, getting info that some panels were
DHCP and him providing us with new static IP's. He was a tremendous
help." - Anthony Marquez - Signal Tech
"I had a recent issue with the wifi /connectivity in
my classroom starting yesterday and I figured it might work itself out by this
morning. Well, it was still down when I tried to log in this morning. I
immediately called the IT number and spoke to one of your customer
representatives. A few hours later I had Mr. Nguyen walk into my room
and he fixed the issue within a few minutes. Mr. Nguyen was polite and
very professional. I truly appreciate your staff and their promptness to
resolve my issue. Thanks again and Happy Holidays !" - Michael
Dominguez - Education Specialist