When you call us, please have the following information ready:
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Your Employee ID, Phone Number, and your extension (If calling for, or about a student, have the student's full name and ID)
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For hardware issues, have the Model, Type, Serial Number or C-tag number, Room Number or Location of the equipment, cart slot number (if applicable).
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For login or password issues, please be at your computer.
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Your Cherwell incident #, if you are calling about an existing ticket.
IT Help Desk Agents 
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Bill Heald
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Chum Chaydy
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Craig Pendergrass
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Eric Lopez
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Eugene Williams
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J Stark
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James Canty
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Jim Dybes
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Pedro Escalante
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Sandra Vasquez
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Shirley Love
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Thomas Gates
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Tony Coe